As hoteliers, we know your main problems:
Hotelier’s Problem #1
Distribution is expensive
High costs for distribution means lower margins and a lot less cash in your pocket. In addition, distribution channels take away your control over the customer experience and the direct relationship with your guests.
Hotelier’s Problem #2
Personalized offers are hard to manage
Booking engines can’t process complex bookings. This means your guest can’t get the level of personalization and customer service they expect. This leads to missed revenue opportunities with your highest paying guests.
Hotelier’s Problem #3
Modern travelers expect personalized customer service
Modern travelers and millennials expect you to be available wherever and whenever they are. There are 4.5 billion people using mobile messaging applications everyday. They expect you to be there.
Hotelier’s Problem #4
Lack of guest data from the booking journey
Expensive distribution channels disconnect you from your guests as they are looking to book. You are not in control of your guest’s expectations and you get disconnected from valuable data.