Unlock New Revenue Opportunities

while enhancing the guest experience with Instaroom's simple Concierge Platform

Get more direct bookings

Only a fraction of your website visitors actually book because you are not available to them. Instaroom helps you staff your website.

Convert at each customer contact point

Engage with your guests pre- during- & post-stay, while increasing upsell and new revenue oppurtunities.

Handle complicated bookings effortlessly

Every fifth traveler has a complex booking request - if they don’t get the help they need, they look to book and find information elsewhere.

Travelers prefer messaging

Research shows that 88% of all travelers born after 1981 prefer messaging as their primary method of communication.

Customer reviews

Tim Tidman photo

Tim Tidman

Revenue & Reservations Manager

Ascot Hotel Copenhagen

"It made the direct booking process much easier for our guests to identify the right product"

"I am completely satisfied with Instaroom’s ability to help us to provide superior service to our guests. It’s user-friendly, helps us make our website more dynamic and alive, and is an advantage to both guests and our staff.

As a hotel with both standard rooms and apartments, it made the direct booking process much easier for our guests in term of identifying the right product."

Frank Braun photo

Frank Braun

Director of Business Development

Palace Hotel Berlin

"Implementation took five minutes, and the explanation to the staff took less than ten. It’s very straightforward."

"I have worked with many startups and prefer working with Instaroom as it is extremely easy and you have the opportunity to give input which may impact you in the future.

We have been able to provide much better service to our guests – in fact, a few weeks ago we received feedback from the guest that he would love to have more hotels using this kind of service because it makes communicating so much easier and faster.

Implementation took five minutes, and the explanation to the staff took less than ten. It’s very straightforward. We have done a number of upsells already – staff receive bonuses for any upsells achieved."

Marielle Mikson photo

Marielle Mikson

Revenue Manager

Pk Ilmarine Hotel, Tallinn

"We definitely see new revenue opportunities with Instaroom!"

"Upselling rooms in advance, booking restaurant tables, city tours, even selling sparkling wine, transfers and so on... you name it and it’s possible.

Instaroom also helps us provide better service - we are now available 24/7 for the guest. Our staff is very happy with it, and if the staff is happy they make our guests happy!

It took less than five minutes to implement and teach our staff how to use it."


Case studies

Hotel Palace Berlin: Growing Guest Engagement With Instaroom


First Hotels: Increasing Revenues Through Messaging

Easy & smart

We know you are busy, so we designed a widget that takes less than 5 minutes to install. Additional features we have designed keeping you in mind:

Mobile friendly

Users can communicate with you from anywhere at any time.

AI funtionality

If you’re not there, we will keep the user engaged until you answer.

Smart hotel admin

No complicated extranet. Talk to your visitors from one simple site.

White label

Don’t like the red color? Personalize your widget with your branding.

Simple installation

Anyone can install Instaroom. There’s no need for a developer.

For hoteliers by hoteliers

Built and optimized for hotels -knowing the challenges you face

Instaroom's Concierge Platform

All features

Design and User Experience

  • White label – widget is customized to your hotel branding
  • On/off switch – if you are using the messenger as a chat you can turn the messenger off and on based on your availability
  • Average response time – adjustable average response time helps you set guest expectations
  • Chain functionality – our widget can be used on multiple pages and cater to a central reservations team or reservation teams divided by hotel

Simple and User-friendly

  • Five-minute setup – we have designed our product to be very easy to install
  • Smart-mail – integrate our messenger tool directly with your email
  • Messaging manager – optional web-based application that keeps all of your messages organized

  • coming soon
  • Integrated messenger FB and WeChat (Q4 2018) – centralize your communication in one simple platform

Better Customer Journeys

  • Welcome bot - welcome bot greets the guest and collects their contact information
  • Average response time – adjustable average response time helps you set guest expectations
  • Personalization – widget remembers returning guests and greets them by name
  • Localization – guests are greeted by the widget in their local language (up to five languages)
  • Mobile friendly – both consumers and employees us the messenger on their mobile
  • In-house concierge – use our product as an in-house communication tool for guests, guests can sign in with their room number and last name

  • coming soon
  • FAQ bot (Q3 2018) - save time while enhancing the guest experience with your very own chatbot
  • Secure payment functionality (Q4 2018) – discover new Revenue streams with our seamless payment module

Data and Analytics

  • Daily summaries – receive a daily unanswered message summary to ensure that your team stays on top of requests
  • Monthly user statistics – basic monthly statistics/data and list of all leads generated
  • Referral tracking – see how your website visitors come to your page, determine what channels bring you the most ROI
  • URL Tracking – see where the visitor was on your website when they messaged you for improved booking and upsell opportunities

  • coming soon
  • Actionable statistics (Q4 2018 and Q1 2019) – actionable statistics consistently updated and available within the concierge platform

Instaroom is free to try until you are happy

Standard Concierge Platform


Starting at 65 eur/month

  • - Full messaging platform
  • - Concierge widget (website and in-house landing page)
  • - User statistics
  • - Language and personalization tools
  • - White label and customized marketing messages

Premium Concierge Platform


Starting at 299 eur/month

  • All features of Standard Concierge Platform
  • +
  • - FAQ chatbot (English)
  • - Secure payment functionality
  • - Messaging channels integration
  • - Language personalization (up to five languages)

Customized Concierge & AI Platform


Contact us for a quote

  • - Customized bots with deep learning
  • - Customized integrations

Pricing Comparison

Light Standard In-house messaging Chain Pricing
Price/month (billed annually) Starting at 29.40 euro Starting at 59.40 euro Starting at 59.40 euro Contact us for a quote
Customized Instaroom widget
Customized promo messages
Smart Mail
Welcome Bot
Mobile Friendly
Localization (up to five languages)
Messaging Demo
Messaging Manager app
Daily Summaries
URL Tracking
Messages Archive
Scheduler
Include Attachments
Inline content