As travel experts, we know your main problems:
Distribution is expensive
High costs for distribution means lower margins and a lot less cash in your pocket. In addition, distribution channels take away your control over the customer experience and the direct relationship with your guests.
Personalized offers are hard to manage
Booking engines and other digital tools can’t process complex bookings and requests. This means your guests can’t get the level of personalization and customer service they expect. This leads to missed revenue opportunities with your highest paying customers and guests.
Modern travelers expect personalized customer service
Modern travelers and millennials expect you to be available wherever and whenever you need them. There are 4.5 billion people using mobile messaging applications everyday. They expect you to be there and they want to have a conversation with you.
Lack of data from the customer journey
Expensive distribution channels disconnect you from your customers and guests as they are looking to book or make a purchase. You are not in control of your guest’s expectations and you get disconnected from valuable booking and purchasing data.